The Hines Service Center Guide To Vehicle Diagnosis

Posted on September 17,14 by truck2

Why is my check engine light on?

Modern Conway vehicles have several computers on board that control all kinds of things like engine functions, transmission shifts, traction control, anti-lock brakes, stability control, emissions – and on some vehicles, even steering, braking and the throttle.

Think about that for a minute – things that used to be controlled by simple mechanical connections now have electronic controls that rely on computers, software and sensors. It’s no wonder that when something goes wrong with their compact car it can be pretty complicated for Conway auto owners to track down the source of the problem.

To help your Hines Service Center service professional figure out what’s wrong, your compact car is equipped with on-board diagnostics. The Check Engine Light comes on to tell you there’s a problem and the engine management computer stores a trouble code. Your honest caring and friendly Hines Service Center service advisor connects a scan tool to your vehicle’s diagnostic port and retrieves the trouble codes as well as other important data.

Trouble codes are like clues for the Little Rock technician to follow as he diagnoses what’s wrong with your compact car. In a way, it’s like going to your Conway doctor with a problem. She’ll run some additional tests and gather the information she needs to make a diagnosis and form a treatment plan. How much a vehicle diagnosis costs at Hines Service Center in Conway depends on how much time it takes to sort out the symptoms and find the underlying problem.

Give us a call

Hines Service Center
501.327.1755
714 Harkrider St
Conway, Arkansas 72032
http://hinessc.com

Automotive Detective Work In Conway

Posted on April 09,14 by truck2

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There’s a reason we use the word “diagnose” when we talk about fixing cars in Conway. Figuring out what’s wrong with your compact car has a lot of similarities to figuring out what’s wrong with someone who is ill. Vehicles are a mass of complex systems that can produce a variety of symptoms when something goes wrong. As with human diagnoses, a specific symptom may be indicative of a number of problems, and figuring out the specific cause takes training and experience.

Sometimes the diagnosis of your compact car’s trouble comes down to a matter of trial-and-error. This can be frustrating for Conway motorists because time and money are on the line. You may feel you should only be paying for repair work. Of course, you only want to pay for the right repair – and a proper diagnosis is part of getting it right. Like at the Conway doctor’s office — some of what you pay for is the doctor’s time and effort to figure out what’s wrong with you, not for the actual cure.

The good news is that Conway auto owners can do a lot to help out their honest caring and friendly Hines Service Center service advisor in figuring out what’s wrong with their compact car. Again, the medical office is a good analogy. The more information you can give your doctor about where it hurts, when it hurts and how it hurts, the more quickly he will be able to help you. In the same way, the more you can tell your Conway service technician about when the problem occurs, what is sounds like, how often it occurs, where it occurs, etc., the more efficiently he will be able to get you back on the road.

Good auto advice: learn how to talk to your Conway service advisor.

If fluid is leaking from your compact car, you should note the color of the fluid, where under the car the puddles form, and when they form (e.g. only when it’s parked for a while, only if the engine’s hot, when the weather turns cold, etc.). For example, if your compact car is making an unusual sound, you should indicate where the sound is coming from, what kind of sound it is, and when you hear it (again, be very specific). The more details you can give, the more helpful you will be. “I hear the sound when I turn left” is more helpful than “I hear the sound when I turn.” After a few conversations with your Hines Service Center technician, you should get a feel for the kind of information he needs.

If you drop your car off, leave a detailed note describing information about your compact car’s problem. A quickly scrawled “Making a funny noise” will only lead to frustration for both your technician and for you. Good communication leads to better car care for Conway auto owners.

If your compact car is occasionally stalling or sputtering, you may need a little more patience than with other types of car trouble because these types of problems are intermittent. In order to fix the trouble, your service advisor often finds it helpful to reproduce the symptoms. And if the problem is intermittent, it may take a while to do so.

In these cases, specific information can be invaluable, as it can significantly reduce the time it takes for your honest caring and friendly service specialist to get your compact car to misbehave. For example, if you can tell your technician that the vehicle only acts up after it’s been driven for 20 minutes and over 50 mph, it will allow him to quickly reproduce your problem, greatly reducing the time it will take for a car diagnosis in Conway and then get it repaired.

Good preventive maintenance goes a long way to keeping your car out of the Little Rock repair shop, but if you need to get it repaired, good communication will get you back on the road quickly.

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Contact Information

auto shop repair

Hines Service Center - Auto Repair

714 Harkrider St

Conway, AR 72032

Phone: 501.327.1755

Email Us

Feel free to call or email us to schedule your next appointment.


Business Hours

Monday - Friday
7:00 AM - 5:30 PM

Saturday
Closed

Sunday
Closed

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