Ethics of Automotive Repair in Conway

Posted on October 08,15 by truck2

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Conway automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Conway has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Conway automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Conway service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Conway automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Hines Service Center says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; Hines Service Center would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle’s manufacturer
  4. Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

What Conway Automotive Service Consumers Should Know

Posted on June 03,15 by truck2

There are some things Conway auto owners should know about Conway car service and repair. First and foremost, Hines Service Center cares about you and your family’s safety. And we really appreciate your business. Hines Service Center in Conway wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The honest caring and friendly technicians that work for Hines Service Center need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other service professionals to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time in Arkansas and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. Average Conway or Greenbrier motorists may not realize the business and environmental regulations Hines Service Center must comply with. Of course that costs money too. Like any Arkansas business, overhead is a big factor.

When you go into your favorite Little Rock restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for Hines Service Center. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Conway customers are happy to see them succeed as a Arkansas automotive business.

Contact Hines Service Center to learn more about our extensive auto service training.
You can find us at:
714 Harkrider St
Conway, Arkansas 72032
Or call us at 501.327.1755

At Hines Service Center, we love to see our Conway customers whenever they come in, but we would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. We want to work together with you to avoid breakdowns. Tell your Little Rock area friends and family to come in for their essential scheduled maintenance too. That lowers our marketing costs and helps keep its labor rates down. That’s good for everyone in Conway.

Hines Service Center appreciates this great review of automotive service from AutoNetTV.

Your Well Trained Technician At Hines Service Center

Posted on September 03,14 by truck2

When your compact car has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Conway, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training Hines Service Center professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Your Well Trained Technician At Hines Service Center

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Greenbrier gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading car makers. But the advances come at the price of simplicity. The modern cars Greenbrier drivers drive around Arkansas freeways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some compact cars have several networked computers controlling most of the engine functions and many other vehicle operations as well. Greenbrier motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Conway Hines Service Center technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Greenbrier service centers as well.

Hines Service Center technicians receive training through a combination of formal classroom training, training provided at Hines Service Center by parts and equipment manufacturers, on-line courses and home study courses.

In addition to the expensive training, there’s the financial commitment for Hines Service Center to purchase the diagnostic and repair tools.

There are many independent certifications available at Hines Service Center all the way up to Master Technician. The ability to repair your compact car requires a strong combination of training and resources. No one can know everything, so Greenbrier auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Hines Service Center, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.

The next time you bring us your compact car, don’t worry. You’re in good hands at Hines Service Center.

Conway Customer Detective Work

Posted on November 26,13 by truck2

One might say the most challenging part of being an automotive service technician at Hines Service Center in Conway Arkansas is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us introduce you to something we’ll call Customer Detective Work – that is helping your Conway Arkansas technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me. You come in to Hines Service Center and your car is making a funny sound.

  • Q: Where’s the sound?
  • A: Around the right front wheel.
  • Q: What kind of sound?
  • A: Kind of a clunk, clunk sound.
  • Q: When do you hear the sound?
  • A: When I turn and accelerate.
  • Q: Right and left? Forwards and back?…

Do you see where we’re going? You’re gathering additional information to help your Conway Arkansas technician know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise”.

When you think you need to bring a vehicle in, make some notes about the problem. Rather than just saying “it’s leaking”, tell the tech the color of the fluid, and approximately where under the car you see the puddle.

Things like ‘the car is stalling or sputtering’ are often very hard to diagnose because they’re intermittent. They may not happen every time you drive and usually aren’t happening when you actually bring the car in. So, it is a big help for you to describe what’s happening in as much detail as possible.

Your Conway Arkansas technician at Hines Service Center will need to be able to duplicate the problem if possible so he needs to know details, like ‘it stalls after it’s been driven for about 20 minutes and I go over 50 miles an hour’.

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair. And, then test to see if the repair solved the problem.

On Board Diagnostics For Your compact car

Posted on November 07,13 by truck2

Make an appointment with Hines Service Center to have your on board diagnostics analyzed.
714 Harkrider St
Conway, Arkansas 72032
501.327.1755

Today we’re going to talk about on-board diagnostics and the questions we hear from folks around Conway Arkansas who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Conway Arkansas.

These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.

Since 1996, all cars and light trucks in Conway Arkansas have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.

It is also called the ‘service engine soon’ light on some vehicles. The warning light signals you to get into your Conway Arkansas service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.

That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.

Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like Hines Service Center invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.

So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at Hines Service Center. If the light burns steady – don’t panic. Get in to Hines Service Center soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.

Service Center Standard and Procedures

Posted on February 20,13 by truck2

All pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how you can assure a predictable outcome.

That is why Maumelle and Greenbrier automotive service centers have procedural standards for each service they perform. Technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, centers can assure a quality outcome. The job is done right every time and you are happy with how your car performs.

Each company trains its technicians to standards. The industry as a whole is very committed to standards of excellence and encourages individual service center operators to apply them to every vehicle they service.

An example is how service technicians grade problems and communicate their recommendations. If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

The technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle’s manufacturer
  4. Based on the technician’s informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is required because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car’s handling, but his shocks haven’t failed. The technician may suggest replacement of the shocks to satisfy the customer’s wishes.

Under these guidelines the service center must refuse partial service of a required repair if the repair creates or continues an unsafe condition. Let’s say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician’s recommendations.

The automotive service industry and Hines Service Center want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

Questions To Ask Your Conway Service Advisor

Posted on January 15,13 by truck2

We find that a lot of Conway service and repair at Hines Service Center are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Conway automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Conway. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Conway automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Conway service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Hines Service Center to make an appointment.
714 Harkrider St
Conway, Arkansas 72032
501.327.1755

On Board Diagnostics For Conway Motorists

Posted on November 08,12 by admin

Some Conway motorists are confused by Hines Service Center charges for diagnostic services for a vehicle repair. Many services at Hines Service Center and other Conway automotive repair shops include diagnostic fees.

When you take your laptop into a Little Rock computer repair shop for a problem you’ll likely have to leave a deposit for diagnostics. When we visit our Maumelle doctor for a medical problem, we’re paying him to diagnose our ailment and of course for the tests that go along with it.

On Board Diagnostics For Conway Motorists

So receiving a diagnostic charge at Hines Service Center for a tricky automotive problem shouldn’t be a surprise. In the Little Rock area, automotive diagnostics can cover quite a range. If you hear a noise in your compact car brakes when you slow down in rush-hour traffic on a busy Arkansas expressway, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your compact car engine, Hines Service Center diagnosis may be much more involved.

Much of the Little Rock public’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Maumelle, Greenbrier, and Mayflower drivers that the trouble code tells the Hines Service Center technician exactly what’s wrong. Why then is there a diagnostic charge, the scanner just gave the diagnosis?

Reality is more involved than that. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The compact car computer’s trouble code just tells the Hines Service Center technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the symptom.

There are many problems that could cause a troublesome sensor reading for Hines Service Center Conway customers. The Hines Service Center technician makes a list of the most likely causes and begins tracking down the source of the problem.

Little Rock service centers subscribe to databases that document possible causes for a given trouble code. They outline procedures for confirming a diagnosis and provide the documented fix. These databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved and difficult. Of course Hines Service Center wants to figure out what’s wrong with your compact car and get you back on the road as quickly as possible.

Handling Distractions While Driving Around Little Rock

Posted on September 04,12 by admin

We’ve all seen people do crazy things while driving to or from Little Rock. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. All of these are an accident waiting to happen.

The truth is everyone in Little Rock Arkansas is distracted when we drive. Traffic, road construction and other things outside the car are beyond our control. But the distractions inside our car are things we can often control.

Here’s some things that’ll give you more control in your car, and help keep your attention on the roads around Little Rock Arkansas.

  • Drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
  • Drivers who are 20 to 29 are more distracted by passengers in the car, including small children.
  • And those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.

Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. People are also distracted by thinking about relationships, family issues, money and bills. So what can we do to manage these distractions? Well, the first thing is to eliminate as many as we can.

When you get in your car, make sure you’re belted in; that the seats, steering wheel and mirrors are adjusted; and your radio or CD player is ready.

Secure any loose objects in the car that can fall on the floor and interfere with your driving.

If you have a drink, make sure it’s spill-proof and put in a cup holder. Pets should also be contained.

If you’re riding with kids, make sure they’re wearing seat belts or secured in safety seats. You may want to give em some distractions to keep them quiet and sitting in their seats. Don’t get involved in their arguments while you’re driving. Pull over if you need to find a toy or break up a fight.

If you eat while driving, keep it to simple finger foods that aren’t messy.

Learning your car’s controls before you drive is another way to improve your safety. Know how to work the radio by touch. The same goes for heating and air conditioning controls.

If you have to use a cell phone, a hands-free system is best. But remember, the biggest cell phone distraction isn’t the phone itself – it’s the conversation. Keep conversations brief and light, or pull over if you can. Your reaction time is much slower when talking and driving, so allow more space between you and the car ahead of you. Know your local laws – it may be illegal to be on the phone or text in the Little Rock Arkansas area.

And if you really think you have to shave, change your clothes or put on make-up while driving – you’re wrong. Just start getting ready earlier so you have enough time to finish those things before you drive into Little Rock Arkansas.

Hines Service Center
714 Harkrider St
Conway, Arkansas 72032
501.327.1755

Remember, driving is probably the most dangerous thing you’ll do all day – so don’t make it any worse. Use these tips to keep you and your loved ones safer behind the wheel.

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Contact Information

auto shop repair

Hines Service Center - Auto Repair

714 Harkrider St

Conway, AR 72032

Phone: 501.327.1755

Email Us

Feel free to call or email us to schedule your next appointment.


Business Hours

Monday - Friday
7:00 AM - 5:30 PM

Saturday
Closed

Sunday
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