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Wonderful staff and Technicians. Office Lady was friendly, Warm and worked really hard discussing my options and questions I had. Encouraged me to apply for a 6 month intrest free account through napa. Which I will be applying for. My only concern was I got a different price at pick up. Explanation was the price after tax, but the front office lady gave me my 10% student discount and it pretty much made up for the difference. Will back back soon for deffer work. Thanks again for all the hard work and making my first car repair experience smooth.
My husband and I have been going to Hines for years, back when it was a service station. Mr.Pete was so good to his customers. I sure do miss seeing him around there. The office staff was amazing as usual, the front girl was professional,Smiled every timed a I asked a question and chit chatted with me and my daughter like we were friends. She even remembered my name when I returned to pick my daughters car up. She shook my hand and I thanked because it is always nice to see the younger generation still caring about us older folks. Great Job taking care of our car. Great job to the tech for checking over it and letting us know what she needs. We will be seeing you guys for those tires soon.
This was my first time visiting Hines Service Center, I had always heard good things about the Services provided, so since I was needing the repair and my husband could not find the time to do it himself we decided to take it to you guys. Very impressed. The receptionist at front desk was very informative and kept me up to date on what the mechanics were doing to my car, and when I asked her something she did not know she was up front and honest and found the tech to answer my question. Feels good to have found someone other than my husband I can trust. Car is running wonderful.. thanks you so much
Wonderful experience,just passing through and they fixed my car in a timely manner. Enjoyed conversation with receptionist at the front..if I remember correctly her name was Tasha. It feels good to know there are still young people out there to take the time for you, and is not just there for the paycheck. She kept me posted with updates on my car and was very polite with everyone who came through the door. I will defiantly be back if I need any kind of repair.
When I lived in Conway I drove a older Buick that had a lot of miles. I would not talke either one of my cars anywhere except Hines. They took care of the minor repairs, sometimes without charge, and one major repair at a reasonable cost. Thank you to Hines for taking care of me in the years that I lived n Conway.
After getting an extraordinarily ridiculous high estimate from Superior Nissan, I went to HInes for a comparative estimate. Superior was at $3k and Hines took care of everything for $1,100. They completed the work on time as promised. They are very honest and trustworthy. Tasha at the front desk is very helpful and professional.
I have used the services of Hines Service Center for the past 10 years. From minor tune-up to major overhauls and the service has been excellent. I will continue using the services. Thank you Hines Service Center.
Thanks Roy, we appreciate your business
Staff is friendly. Car technicians are honest and perform good work in a timely manner. I've used this service station for 30+ years. The new owner seems to be carrying on the tradition of reliable service. Plus they have done some new things that are appealing, such as a sitting area outside for customers and the website.
They're entirely mannered, the customer service was exceptional, I got a ride to and from work, and they also provided a discount for where I work. They are fantastic, they make you feel like a part of their own family
Last week I brought a used car to Hines for a mechanical check, prior to buying. They did a Level One Inspection for $57, which revealed over $1600 in critical repairs just to make this 'No Warranty' 'as-is' car drivable. I gave it back to the dealer. Hines' saved me $9000 that day. Thanks, Guys!!!!